Terms of service

Last updated: 30 April 2026 · Effective: 30 April 2026

These Terms of Service ("Terms") govern your use of the Snaptare application ("Snaptare", "the Service") provided by Petitgen Ltd, a company registered in New Zealand ("we", "us", "our"). By installing, accessing, or using Snaptare, you ("Merchant", "you") agree to be bound by these Terms.

1. The Service

Snaptare is a Shopify application that lets merchants sell products by weight, count, or other measurable units from a tablet at the point of sale. It runs alongside Shopify POS and writes draft orders into the merchant's Shopify store. The catalog, cart drafts, and tare presets are kept on the merchant's tablet for offline operation.

2. Eligibility

You must be a Shopify merchant with an active Shopify subscription, located in a jurisdiction where Shopify operates, and authorised to bind your business to these Terms. Snaptare is intended for business use only.

3. Subscriptions, trial, and billing

• Snaptare is sold on a recurring monthly basis through Shopify's app billing system. Pricing is shown in the Shopify App Store and confirmed by you in the Shopify admin before charges begin.
• Each new installation includes a 14-day free trial. No card is required during the trial; if you do not subscribe before the trial ends, the app's paid features stop until you subscribe.
• Subscriptions renew automatically every 30 days through Shopify until cancelled. Shopify processes all payments. We do not see or store your card details.
• Plan changes (upgrade or downgrade) take effect at the next billing cycle. Shopify pro-rates as defined by their billing system.
• You may cancel at any time from your Shopify admin. Cancellation takes effect at the end of the current billing period. We do not offer pro-rated refunds for partial months, except where required by law.

4. Founder Circle program

The first one hundred Snaptare merchants are eligible for the Founder Circle program: a one-time refund of the first month's subscription in exchange for a recorded feedback call with us. Eligibility is first-come, first-served and capped. Full program terms are presented in-app at sign-up. The program may be suspended or modified once the cap is reached.

5. Your responsibilities

• You are responsible for the accuracy of your Shopify product catalog, prices, weights, and tax settings. Snaptare reads from Shopify and writes draft orders back to it; we do not validate that your catalog is correct.
• You are responsible for tax compliance in your jurisdiction. Snaptare uses Shopify's tax engine — we do not compute taxes ourselves.
• You are responsible for the lawful operation of any weighing scale connected to Snaptare, including legal-for-trade certification where required by your jurisdiction.
• You are responsible for maintaining the security of the device(s) running Snaptare and the Shopify staff accounts that have access to it.

6. Acceptable use

You agree not to:

• Reverse-engineer, decompile, or attempt to extract the source code of Snaptare beyond what is permitted by applicable law.
• Use Snaptare to violate any law or regulation, including weights-and-measures rules, tax law, or consumer-protection law.
• Resell, sublicense, or white-label Snaptare without our written consent.
• Probe, scan, or otherwise attempt to compromise the integrity of our backend, our other merchants' data, or Shopify's platform.
• Use Snaptare to send unsolicited marketing or to circumvent platform spam controls.

7. Intellectual property

We retain all right, title, and interest in Snaptare, including the application code, brand, copy, and any improvements. You retain all rights to your data — catalog, draft orders, settings, presets — and we make no claim of ownership over it. We grant you a non-exclusive, non-transferable licence to use Snaptare during the period your subscription (or trial) is active.

8. Privacy and data handling

How we collect, store, and protect your data is described in our Privacy policy. We hard-delete merchant data on uninstall in line with Shopify's shop/redact compliance webhook (typically within 48 hours), and we do not store end-customer personal data.

9. Service availability

We aim to keep Snaptare available continuously, but we do not guarantee uninterrupted service. The on-device tablet experience is designed to keep selling even when the backend is unreachable: catalog and cart drafts are stored locally and synced when connectivity returns. Planned maintenance is announced in-app or by email where practical. We are not liable for downstream losses caused by outages of Shopify, your internet connection, or your device.

10. Changes to the Service

We may improve or change Snaptare over time. We will not remove a feature you actively rely on without reasonable notice. Material changes will be communicated in-app or by email where appropriate. Continued use of the Service after a change constitutes acceptance of the change.

11. Termination

Either party may terminate at any time. You terminate by uninstalling Snaptare from your Shopify admin. We may terminate or suspend access if you breach these Terms, abuse the Service, or use it to harm other merchants, end customers, or our infrastructure. On termination, your right to use Snaptare ends immediately and your data is purged on the schedule set out in the Privacy policy.

12. Warranties and disclaimer

Snaptare is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or that weight readings, price calculations, or tax computations are free from defects. You are responsible for verifying transaction totals before completing a sale.

13. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or related to these Terms or your use of Snaptare is limited to the greater of (a) the fees you paid us in the twelve months immediately preceding the event giving rise to the claim, or (b) one hundred New Zealand dollars (NZ$100). We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost data, or business interruption.

14. Indemnification

You agree to indemnify and hold harmless Petitgen Ltd, its officers, employees, and agents from any claim, loss, or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

15. Governing law

These Terms are governed by the laws of New Zealand, without regard to conflict-of-laws principles. Disputes arising under these Terms are subject to the exclusive jurisdiction of the courts of New Zealand, except that we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property.

16. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page is the source of truth for the current version. Material changes will be communicated in-app or by email where appropriate. Continued use of Snaptare after a change takes effect constitutes acceptance.

17. Contact

Petitgen Ltd
Email: [email protected] · [email protected]